Problems Logging in to e-Connect

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Have you entered your Username and Password correctly?

  • Format for Username is “99999”.
     
  • Do not leave any spaces between the alphabets and numbers.
     
  • The Login ID and Password are case-sensitive.
     
  • Always use your Username as your Login ID if you are logging in for the first time with the Password which Great Eastern had sent to you.

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Did you try logging in again?

  • If you have tried unsuccessfully, then your Internet Service Provider (ISP), network or our system could be facing some slowness or problems. You could try to log in again later.
     
  • You may also want to clear your browser cache before trying to log in again.

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Did you request for another e-Connect Password recently?

  • Whenever a new e-Connect Password is requested, the current password will become invalid.
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Are you using the recommended browser and internet speed?

  • We recommend Internet Explorer 5.x and 6.0. To download Internet Explorer, click here.
     
  • Internet connection should be 28.8kbps or higher.
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Do you have access to SSL pages?
(especially for those who log in from the office)

  • For your security, e-Connect is SSL secured. Some company networks disallow their staff to access SSL pages. Depending on your company and browser, you may see a message (such as “Page cannot be displayed”) or simply a blank screen when you try to access SSL pages.
     
  • In this case, you could ask for help from your company’s system administrator, or try to log in from home.
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Have you changed your password before?

  • If you cannot remember your password, simply click here to request for another one.
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Have you recently changed your Username?

  • If you have updated your Username with our Company recently, please drop us an email. We will update your profile and send you a new password.
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If you still encounter problems, please contact us. In your email, please describe the error message that you encountered.